How to buy

On-line purchase guide

For legal regulations regarding any purchase carried out on ChiaraBellini.com web site, please carefully read the General Sales Conditions section.
 
The articles present on the above-mentioned web site can be purchased by customers aged more than 18 years-old, up to out of stock conditions. It is possible to choose the most suitable place of delivery, according to the customer’s needs: home, office or different address.
 
Average delivery terms:
  • within 72 hours for deliveries throughout the whole Italian territory, peculiar situations excepted 
  • within 10 (ten) working days for deliveries in Europe, peculiar situations excepted.

Before the goods possession is transferred, it is necessary to make sure that goods are not damaged or have not been broken during transport.

Buying Guide

In ChiaraBellini.com e-shop is possible to add to "shopping bag" the wished article into the product sheet at any time indicating its color, size and quantity and clicking on the symbol "Add to shopping bag".

The selected product will be added to the shopping bag and the quantity of the products present in it, as well as the total amount will be automatically updated. The total amount of the articles in the shopping bag is visible on every page of the website in the area dedicated to the online purchases placed top right above the website head. In this section, a click on the "shopping bag" symbol allows to visualize the overview of the purchase cart and to access the area for the products' payment; this procedure can be cancelled at any time. 

To complete the order, follow the steps below:
  1. Order Review: this screen allows to cancel or increase the articles present in the cart and to add any notes or information about the order; the button "Continue order" takes to the next step.
  2. Personal details: personal details are required for order acquisition, issue of relevant fiscal document and shipment of the articles present in the cart; the fields to be mandatorily filled out are indicated by a star key.
  3. Shipments and payment: you must select the favorite shipping and payment methods. Within this page you can also view the data previously entered and modify its contents by clicking on the appropriate buttons. If visualized data are correct, a click on "Continue Order" allows to access the last step of the Order Confirmation.
  4. Order Confirmation: all acquired data are summarised in only one table; in addition also shipment costs are calculated and visualized according to the total amount of the order and destination; if visualized data are correct, a click on "Order confirmation" allows to access Payment area.

Purchase procedure can be interrupted at any time with no consequences.

The order number present in the receipt e-mail shall be used as reference in any request of assistance to our Customer Service.

Shipments

Deliveries in Italy as well as abroad will be carried out by SDA Express Courier. For any further information, please visit Shipments and deliveries section.

In case of unsuccessful delivery (absence of consignee upon delivery), the carrier will deliver the order on the next working day. ChiaraBellini.com shall not be considered as liable for possible delays due to the carrier’s fault.

All our articles are delivered in a special box with no additional costs.

Upon the order’s receipt, please check the following:  
  • the number of packages indicated on the bill of lading is the number of packages actually delivered;
  • the package is intact and not damaged; possible claims shall be notified to the carrier by indicating "Goods accepted subject to verification" on the bill of lading to be signed for the goods collection, otherwise the package shall be considered as correctly delivered.

Return and exchange of goods

Any exchange of a purchased product within 14 (fourteen) days from the product’s receipt is free and with no supplementary cost. To access this opportunity, please refer to Right of withdrawal section.

In case of products return, please indicate the following address:
Maresca Srl,
Via Mentana n.30/32/34
46036 Cizzolo (MN) Italy
+39 0375 87091

Complaints

Complaints on defective products or shipping service failure could be forwarded by e-mail at the address info@chiarabellini.com.
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